The training is very poor, and ongoing support is almost nonexistent. I hope this can be turned around and MAC can be returned to past glory, but if it does not happen soon it will be to late. Every potential distributor will have heard the horror stories and recruitment will be impossible. On a related line I think the state of the mobile tool sales industry would be a great story for Toolmonger. I would like to get a idea of what other brand distributors have to say about their company and what company reps.
WM Mac…Ditto, well almost. And even there, the support from mac was always the same words but never any action. I even remember posting a comment on equality tools — which someone else mentioned on tool monger — a dealer who sells mac tools exclusively on eBay for years with no resistance from Mac.
The problem is, while we were in back order status, this person had plenty to sell on EBay. And guess what, I actually ordered from him just to keep a good customer happy. Boy was I surprised to have it show up FedEx — from the same location as the rest of my mac orders! Well, I got the shut up and color scolding , the post was deleted and I no longer had access to the forum.
What kind of support is this??? Remember when S3 was selling mac tools on their website at half the cost of distributor net? A mistake they claimed? Come on, an item or two may have been a mistake but not when they cataloged and listed almost the complete mac tool line. Yet, getting up a AM to return home by PM to unpack a stack of boxes by the barn door, restock and clean the truck, research tools for the customer often had me up past midnight and working through the weekends.
Not to mention that unreliable MBA program they leave with you. Yes, I was pulling in the money and even put the local matco guy out of business while placing a huge hurt on Snappy. Heck, Snappy even offered to buy me out twice as did Matco! We all view the world based on our life history and judge accordingly.
Besides, my first DM moved to another division of Stanley and we still stay in contact. The info he tells me know would make your hair stand on end. Remember the old but true saying — actions speak louder than words. For Mac to make any changes that would be well received amongst the technicians across the US.
For them to turn this around would require them to do a complete overhaul and outside the box thinking that would drastically separate them from the competition. Frankly, even with a new president, I seriously doubt this will happen. If anything, they will continue to merge their corporate folks with the rest of Stanley until they no longer exist. I must say this chip foose set is real sturdy and held up better to rust than my Mac tools.
My son left some out in the back yard while working on his bike. I bought my foose set at a trade show in Vegas over a year ago by Stanley Works, not mac tools. I just realized the only difference between the foose set I bought and the one pictured is that mine does not have the white mac tools decal on the box yet the box and tools inside are identical!
Chip Foose fan or not, this is an awesome set. I wish stanley would make some more. Facom is now owned by Stanley Works. Some of the Facom tools are starting to be sold with MAC branding. Facom was acquired by Stanley Works last summer. Part of the deal was let SK go off and do their own thing. Or better said, can one of you tell me where i can buy such a box???
I need it very soon for work. That would be so great. Thank ya. Thank you for the information. But could you please tell me, where I can get something similar, big tool boxes?? It is very important to because not much people sell tools like that. Thanks for your effort……. I have one of these. They have all kinds of tool boxes. As for this Chip Foose, the local Stanley-Proto rep made mention that Stanley is coming out with this again…same tools but no logo or branding. If you look closely, the ratchets are identical to Stanley ratchets.
Mac had these specially made from their Stanley division a few years back. They produced a limited number of these and that was it. Mac has talked about bringing them back but with all the recent lay-offs at their HQ, things are looking bleak for any return, and even for us mac men…. Chinese-made is Chinese-made. Some of you guys really crack me up. I am indeed a critic when it comes to making a blog. I can say that this one is very much well organized.
The information was well delivered. We totally can understand right-away what the message you are going to convey to the readers. What esle, This is a great post! So just keep up the good work and tell the work the latest gossip, information, updates or everything under the sun with mac.
Here also a good thing about mac is that users also can earn money or make money with there mac. Mac profit? Has been for four years now. Half of their corporate office is now under the rule of Proto.
Statistically, one one Man Man in ten will ever make it past their first year after leaving the mac tool school. Hey so if anyone out there can help me out that would be great…I have the foose box and everything, and someone stole my keys so I now have no keys for my box, if anyone can help me out as to where to find replacements that would be great…Any info e-mail kwm live. Thay are top quality, have a better warranty and are priced better than Mac, Matco, and Snap-on. Just setting the record straight!!
This whole trainwreck of a post just smacks with goofy sales double-speak. It is not intended for professional use. It is aimed at people who want to buy an image, have some insecurities about there skills, and think that spending a lot will make up for lack of skill, like the average Harley owner. The box, the tools, the silly tool holders, the graphics, the whole thing would not survive being used vocationally. I agree with David P. The inside of the sockets are fully polished,all the way down to the square drive.
Sunex and GP,are the only other quality tools that I personnally own,and also know are of excellent quality. It makes me sick to my stomach,when I see American Iconic Industries fail,by their own hand.
Hi, i must say fantastic website you have, i stumbled across it in AOL. Does you get much traffic? This topic seems to rise a lot of controversy.
This just to state my neutrality on the topic. He sets the standars, supervises his helpers and makes sure everything is made as he wants it made. You pay full price for your haute cuisine food even if the chef himself maybe never even touched the pan into which your specific portion was cooked. The same is true for tools. PRC factories are perfectly capable of manufacturing very high quality products, when following strict specifications and severe quality checks.
Taiwan is even better. And strict quality control is the origin of the higher price. The same process will make 10 tools, of which, say, 3 have minor aesthetic defects and two have major funtional defects. If I throw away even the bad looking ones the price will actually be double the price I could set selling the entire production.
Quality control is the most important factor far more than production methods insuring final product quality level. If I make the goods I sell in a nation with very low workforce costs, with strict quality control, I can sell a very high quality product at a very competitive price, without any actual quality loss.
Maybe you can buy the El Cheapo brand tool and end up owning a tool of the the same quality… if you are lucky and get one of the five good tools out of ten. So you have to buy another, you end up paying double the price anyway, losing time money and perhaps risking injury. This looks like an awesome set to show off in the home garage. I know dome of the diehard mechanics want just US made tools but I have used tools made out of the country with good results.
Some of my harbor freight tools have lasted longer than my mac or snapons. I have the chip foose box set and I am nothing short of impressed. And see it we did. The tools themselves are absolutely first class quality, too. This is the ultimate Christmas present for your tool-loving spouse or friend. Update: Some readers asked where exactly these tools are manufactured. My take? This is a helluva deal for some great tools.
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I was smart enough to keep a spare key for everything in the house. However, I was stupid enough to keep said spare keys in a locked box with the key to the box yep, you guessed it on the keychain that was locked in the car.
Yeah, all those locks are stupid easy to pick. Unrelated to your toolbox issue; I have a wonderful story of a company whose customer service I had the absolute pleasure to deal with recently. Since the machine was made in , I had little hope of finding a spare part and was drawing up plans to get the part machined by a shop when I had the idea to see if the company still existed.
They do, and their wonderful service department not only faxed me a complete parts breakdown of the whole machine, but also informed me that not only did they have the part I needed in stock, but they keep spare parts available for ALL their machines made back to Talk about a commitment to the customer!!! Suffice it to say, I got the part promptly shipped, it was packed neatly in its own little crate, covered in kraft paper and painted with cosmoline. I spend a not insignificant amount of time on the phone trying to find parts to service oddball and aging equipment.
Lenny it is good to see that some companies still think about thier customers before thier bottom line……. I had a horrible time trying to get Mac to replace a bad ratchet. Their toll free number was polite, gave me a number of a district manager who after three weeks finally returned my call. Of course, he was not the same district manager, the local guy was laid off. Instead of providing a fix for my ratchet, he tried to recruit me. Not a chance, the average tenure of a mac dealer in this part of virginia is one year.
Mac promised to ship me a return label. I ran into a similar problem but that was back when we had a mac man. Apparently one key fits many boxes and he was able to open it for me and later sell me a replacement lock. Too bad, not seen a mac man in years and hate dealing with the arrogant snappy folks. Interesting box set. I bought one just like it but apparently it was a prototype. It has the identical layout and tool set up but the box and tools both say Mac Tools.
This was interesting to stumble upon because I have the same exact set but does not have Chip Foose or Mac tools on it. Our shop was looking to purchase several Tech from the local Mac dealer but when we talked to the Vidmar rep, his prices were almost half off of what Mac would of charged for the identical box.
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